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Refund & Cancellation Policy

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Refund & Cancellation Policy

At Thelowfaretravel, we understand that travel plans may change unexpectedly due to personal circumstances, schedule adjustments, emergencies, or airline-related changes. This Refund & Cancellation Policy explains how cancellations, booking modifications, and refund requests are handled through THELOWFARE TRAVELS LTD.

As an independent travel assistance platform, we work with third-party airlines and travel providers. Therefore, cancellation rules and refund eligibility may vary depending on airline policies, ticket type, route, and booking conditions.

By using our services, you agree to the terms outlined in this policy.

1. General Cancellation Policy

All flight cancellations and modifications are subject to the rules and fare conditions established by the airline or travel provider associated with the booking.
Cancellation terms may vary based on:
  • Airline policies
  • Fare category and ticket restrictions
  • Domestic or international routes
  • Promotional or discounted fares
  • Time remaining before departure
Travelers are encouraged to review fare conditions carefully before confirming reservations.

2. Non-Refundable Charges

Please note that certain charges may remain non-refundable even if a booking is canceled.
These may include:
  • Service fees charged by TheLowFareTravel
  • Booking processing fees
  • Convenience charges
  • Airline-imposed penalties
  • Promotional or special discounted fares
Some airline tickets may be fully non-refundable according to airline fare rules.

3. Airline Policies Apply

Refund approvals, cancellation penalties, and change requests are governed directly by the airline or travel provider.

The airline determines:

  • Whether a ticket qualifies for a refund
  • Applicable cancellation or change fees
  • Refundable amount, if any
  • Refund processing timelines

TheLowFareTravel cannot override airline decisions or fare restrictions.

4. How to Request a Cancellation

Travelers wishing to cancel or modify a booking should contact our customer support team as soon as possible.
To help speed up the process, travelers should have:
  • Booking confirmation details
  • Passenger information
  • Travel dates
  • Contact information

Cancellation requests are processed only after confirmation from our support team and are subject to airline approval.

5. 24-Hour Cancellation Requests

Certain airlines may allow cancellations within 24 hours of booking without significant penalties.

However:

  • Eligibility depends on airline fare rules
  • Not all tickets qualify for free cancellation
  • Refund approval remains subject to airline policies

Travelers should review applicable fare conditions carefully before booking.

6. Booking Changes & Modifications

Changes to travel dates, names, routes, or other booking details may be permitted depending on the airline and fare type.

Please note:

  • Airline change fees may apply
  • Fare differences may be charged
  • Certain tickets may not allow modifications
Travelers should contact support promptly if changes are needed.

7. Refund Eligibility

Refund eligibility depends entirely on the airline’s fare conditions and ticket rules.

Refundable bookings may qualify for:

  • Full refunds
  • Partial refunds after deductions
  • Travel credits or vouchers where permitted

Non-refundable tickets may not qualify for monetary refunds.

If part of the itinerary has already been used, only the unused portion of the ticket may be considered for refund eligibility.

8. No-Show Policy

Failure to board a flight without prior cancellation may be considered a “no-show” by the airline.

No-show tickets are often:

  • Non-refundable
  • Non-changeable
  • Subject to additional penalties

Any exception depends solely on the airline’s policies.

9. Refund Processing Method

Approved refunds are generally issued through the original payment method used during booking.

Refund methods may include:

  • Credit or debit card refunds
  • Online banking reversals
  • Agency or third-party booking adjustments

Refunds are typically processed in the name of the original payer.

10. Refund Processing Timeline

Refund timelines vary depending on airlines, payment processors, and financial institutions.

Typical processing periods may include:

  • 10–15 business days for standard airline processing
  • Up to 60–90 days in certain situations

Additional delays may occur due to banking procedures or third-party processing systems.

While TheLowFareTravel assists travelers with refund-related inquiries, we do not control airline or bank processing timelines.

11. Group Bookings & Special Fares

Group reservations, charter bookings, promotional fares, and special discounted tickets may have separate cancellation and refund conditions.

These bookings may involve:

  • Additional restrictions
  • Limited refund eligibility
  • Specific payment or cancellation schedules

Travelers should carefully review booking terms before confirming group or promotional reservations.

12. Our Role & Responsibility

TheLowFareTravel acts solely as an intermediary between travelers and third-party airlines or travel providers.

While we aim to assist travelers throughout the cancellation and refund process:

  • We cannot guarantee refund approval
  • We do not control airline decisions or timelines
  • We cannot waive airline penalties or restrictions

Our team remains committed to providing guidance and support whenever possible.

13. Policy Updates

We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice.

Updated versions will be posted on this page and become effective immediately upon publication.

14. Contact Us

For questions regarding cancellations, refunds, or booking modifications, please contact:

THELOWFARE TRAVELS LTD.
307-2117 Columbia Ave
Castlegar, BC V1N 2W9
Canada

Phone: +1 (833) 866-2128

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