Privacy Policy
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1. Introduction
At Thelowfaretravel (“TheLowFareTravel,” “we,” “our,” or “us”), protecting your personal information is important to us. This Privacy Policy explains how THELOWFARE TRAVELS LTD. collects, uses, stores, and safeguards information when you access our website, use our services, or communicate with our support team.
By using our website or booking-related services, you agree to the practices described in this Privacy Policy along with our Terms & Conditions.
2. Information We Collect
Personal Information
We may collect personal information that helps us process travel-related inquiries and booking requests, including:
- Full name
- Email address
- Phone number
- Billing or mailing address
- Payment-related information
- Travel details and itinerary preferences
- Passport or identification details when required
- Date of birth
- Special travel requests or preferences
If you provide information for another traveler, you confirm that you have permission to share those details.
Automatically Collected Information
When you use our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type and device information
- Operating system
- Pages visited and browsing behavior
- Referral sources
- Website interaction details
This information helps us improve website performance and user experience.
3. How We Collect Information
We may collect information through:
- Flight searches and booking requests
- Customer support interactions
- Contact forms and inquiries
- Newsletter subscriptions
- Cookies and tracking technologies
- Third-party travel or payment partners
Information may also be collected when travelers voluntarily submit details through our website.
4. Cookies & Tracking Technologies
TheLowFareTravel uses cookies and related technologies to improve website functionality and user experience.
Cookies may help us:
- Remember user preferences
- Improve website performance
- Analyze traffic and visitor behavior
- Support booking functionality
- Deliver relevant advertisements and promotions
Users may manage or disable cookies through browser settings, though some website features may not function properly if cookies are disabled.
5. How We Use Your Information
We may use collected information for purposes including:
- Processing travel inquiries and bookings
- Sending confirmations and travel updates
- Providing customer support
- Improving website functionality and services
- Responding to inquiries and requests
- Preventing fraudulent or unauthorized activity
- Sending promotional communications (where permitted)
- Meeting legal and regulatory obligations
We do not sell personal information to third parties.
6. Sharing of Information
We may share information with trusted third parties only when necessary for travel-related services.
Travel Providers
Airlines, hotels, transportation providers, and other travel partners involved in fulfilling bookings or travel services.
Service Providers
Third-party vendors assisting with:
- Payment processing
- Website hosting
- Analytics and performance monitoring
- Marketing communications
- Customer support services
- Legal & Regulatory Authorities
Information may be disclosed when required by applicable laws, legal processes, or regulatory obligations.
Business Transfers
Information may be transferred during mergers, acquisitions, restructuring, or other business transitions.
All third-party partners are expected to handle information responsibly and in accordance with applicable privacy laws.
7. Data Security
We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, or disclosure.
While we strive to maintain secure systems, no online platform can guarantee complete security at all times.
Users should also take precautions to protect their personal information and account access.
8. Your Rights & Choices
Depending on applicable laws and your location, you may have rights related to your personal information, including the right to:
- Access personal data
- Request corrections to inaccurate information
- Request deletion of eligible information
- Withdraw consent where applicable
- Opt out of marketing communications
Requests may be submitted using the contact details listed below.
9. Marketing Communications
Travelers may occasionally receive promotional emails, travel offers, or updates from TheLowFareTravel.
Users may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting our support team directly
Important booking-related communications may still be sent when necessary.
10. Data Retention
We retain personal information only as long as necessary for:
- Providing travel-related services
- Meeting legal and accounting obligations
- Resolving disputes
- Enforcing agreements and policies
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. Children’s Privacy
TheLowFareTravel does not knowingly collect personal information from individuals under the age of 18.
Our website and services are intended for adults or individuals authorized to make travel bookings.
12. International Data Transfers
As a travel-related platform serving travelers in Canada, the United States, and other regions, personal information may be processed or stored in locations where our service providers or systems operate.
By using our services, users consent to such transfers in accordance with applicable privacy laws.
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or service-related changes.
Updated versions will be posted on this page along with a revised effective date.
Continued use of our website indicates acceptance of any updated terms.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Contact Us
THELOWFARE TRAVELS LTD.
307-2117 Columbia Ave
Castlegar, BC V1N 2W9
Canada
Phone: +1 (833) 866-2128